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Privacy Policy

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Fresno Family Dentist respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or otherwise interact with our practice. By using our site or providing your information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Contact Information: such as your name, phone number, email address, and mailing address when you submit a form (e.g., our Contact Us page), request an appointment, or otherwise reach out to us.
  • Health-Related Information: information you voluntarily provide regarding your dental history or care needs, which may be handled in accordance with applicable healthcare privacy laws (e.g., HIPAA) in addition to this Policy.
  • Mobile/SMS Information: your phone number and consent status when you opt in to receive text messages from us.
  • Technical Information: such as your IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.
  • Communications: records of correspondence if you contact us by phone, email, or web form.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and schedule or manage appointments;
  • Provide, operate, and improve our services and site;
  • Send appointment reminders, updates, and requested communications, including text messages when you have opted in;
  • Maintain accurate patient and business records;
  • Comply with legal, regulatory, and accreditation requirements;
  • Protect against fraud, unauthorized transactions, and other liabilities.

3. Mobile Opt-In and SMS Consent

If you provide your phone number and check the box to opt in to receive text messages from Fresno Family Dentist, you consent to receive SMS messages related to appointment reminders, communications, and other messages as described at the point of opt-in. Message and data rates may apply, and message frequency may vary. You may reply "STOP" at any time to opt out of receiving text messages, or reply "HELP" or call (559) 227-5466 for assistance.
Consent to receive text messages is not a condition of purchasing any goods or services. You may choose to provide your phone number without agreeing to receive SMS messages.

4. How We Share Your Information

We do not sell your personal information. We may share information with trusted third parties only as necessary to operate our practice and Site, such as:

  • Service providers who help us operate our site, manage appointments, process communications, or provide IT and hosting support, under confidentiality obligations;
  • Professional advisors, such as legal or accounting consultants, when necessary;
  • Regulatory or governmental authorities, when required by law, subpoena, or legal process; and
  • A successor entity in the event of a merger, acquisition, or sale of business assets.

Mobile Opt-In, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

5. Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where visitors come from. You can set your browser to refuse cookies or alert you when cookies are being sent; however, some parts of the site may not function properly without them.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with our legal and regulatory obligations (including dental recordkeeping requirements), resolve disputes, and enforce our agreements.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on your location, you may have the right to:

  • Request access to, correction of, or deletion of your personal information;
  • Opt out of receiving marketing or SMS communications from us at any time ;
  • Withdraw consent where processing is based on consent; and
  • Contact us with questions or requests using the information in Section 11 below.

9. Children's Privacy

Our site is not directed to children under 13, and we do not knowingly collect personal information from children online without parental involvement. Information about minor patients provided by a parent or guardian in connection with dental care is handled in accordance with this Policy and applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be indicated by a revised "Effective Date" and will be posted on this page. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: